Presence Across Branches
We have a strong presence in every state at all levels including districts and small towns. With offices in all our branches we are always available to address any kind of concern promptly.
Reliever back-up system
At Risalas we have our in-house reliever back-up system that ensures uninterrupted service when the primary security personnel are unavailable due to leave, illness or other reasons. We maintain a robust reliever back-up system that ensures all posts/positions are covered without interruptions. Our field officer team is deployed covering a radius of 50 – 80kms. At all times our field supervisors maintain 2-3 security personnel as an extra back-up to be deployed as and when the need arises. In case of any incidents e.g. security on emergency leave, our reliever back-up plan is immediately executed and the reliever security personnel reports onsite within an hour.
Recruitment and Training Process
We understand that security is not just a service but also a responsibility and our team of seasoned professionals is dedicated to upholding the highest standards of security and safety. Jaipur ex-service men welfare cooperative society and training institute has been founded by retired officers from our Indian Defence Forces which is PASARA approved. This establishment has a dedicated class room, physical grounds and all equipment’s required for security personnel training. For supervisors and security guards training is conducted as per the guidelines in the Private Security Agency Regulation Act 2005 which includes theory, physical and outside training. All our security personnel are selected and recruited from our training centre.
Risalas has a dedicated training team comprising training managers and operational managers from defence back ground who are qualified and experienced security personnel’s who provide deployment training (Include Turnout, Soft Skills, Security Duties, Fire Fighting, etc), On The Job Training, Continual/Refresher Training, Customised Training.
Meticulously selected and extensively trained our security personnel are the embodiment of professionalism and vigilance. Our team collaborates with our clients to create a customised security plan that aligns with specific needs and concerns.
Emergency Response and Incident Management
Emergency response and security procedures can mitigate damages and loss in crisis. We have a well-defined emergency plan in place which is crucial to properly execute any emergency incident response. Our well trained emergency response team utilises the emergency plan with quick response to incidence in coordination with the police and emergency services and are well equipped to handle diverse security challenges and any unexpected situation efficiently and professionally. At Risalas we have our own ERT. Our Emergency Response Team engages in night patrolling as per the requirement of our clients. In gold loan companies and financial institutes when an alarm is raised by their surveillance monitoring team and reported to our dedicated control room, our ERT responds immediately and reaches the site within 20 to 30 mins to secure the premises from any threats. They follow the set SOP’s which includes a thorough checks of the branch and surrounding areas.
Compliance
With absolute emphasis on honesty, ethics and commitment to doing what is right. Risalas voluntarily adheres to all applicable government rules, regulations and statutory compliances for our services. Since the inception of Risalas Sentinels in 2012 till date we have no litigation with any government authorities.
Few of our esteemed clients have also conducted audits by world renowned auditing firms e.g. KPMG at our office thoroughly going through all our processes including recruitment, training, monitoring, statutory government compliances and payroll. They were particularly impressed and satisfied with our filing and reports. All data available on the client portal is available for verification/action by our clients. This has been extremely helpful to avoid any unlawful activities by security personnel, branch staff and customers.
Vision & Mission
As a leading professional organization, RISALAS offers a wide range of specialized and customized services to its customers, covering varied and specific needs.
Currently RISALAS is having a Client base of 109 and has been growing at 20 to 30% annually